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Tuesday, February 7, 2023
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Following Taylor Swift’s Ticketmaster Fiasco, Live Nation’s President Jumped From Apologetic To Defensive During Senate Hearing

Today marked the beginning of the Senate hearing prompted by the fiasco that was the Ticketmaster sale for Taylor Swift’s Eras Tour. The arguments center largely around how Ticketmaster handled the sale for the pop star’s arena tour and the debate about monopolizing the ticket industry following the Live Nation and Ticketmaster merger in 2010. Present at the hearing was the president and CFO of Live Nation, and while he admitted what happened was bad, he also defended Ticketmaster, arguing that the ticketing industry has bigger problems. 

During the hearing, Joe Berchtold apologized to the fans, and acknowledged the poor customer experience. He also noted the problems with bots and ticket scalping. He said during the hearing, via Deadline:

We apologize to the fans. We apologize to Taylor Swift. We need to do better and we will do better.

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